OUR CXM PLATFORM

HyperConnect™, our end-to-end Customer Experience Management (CXM) Technology Platform, lets you create highly personalized, custom-tailored experiences that deliver better outcomes for your patients, your HCPs, and your bottom line.

Delivering the personal experiences patients and physicians demand

In today’s outcomes-driven market, customer centricity is king. Patients are more educated and empowered than ever before…healthcare professionals are increasingly pressed for time…and everyone expects personalized experiences tailored to their specific wants and needs.

Designed exclusively for pharma, HyperConnect™ delivers:

  • A complete set of customer experience functions and services
  • Full scalability
  • Easy implementation

Data-driven technology that fuels engagement

Our HyperConnect™ platform aggregates data from multiple sources to reveal deep insights into each customer’s behavior. Its personalization engine reacts to customer responses, automatically serving up the most relevant, target-specific communication in real time.

HOW IT WORKS

HyperConnect™ is a cloud technology platform that works seamlessly alongside your existing systems or acts as a stand-alone, end-to-end CXM solution. It’s easy to install and set up. And our team is right there with you every step of the way, from design and implementation to ongoing operational support and quality control.

DATA AGGREGATOR

  • Reveals deep insights about past customer behavior
  • Integrates data from multiple sources

PERSONALIZATION ENGINE

  • Automatically serves up next-best communication
  • Provides customers the personalized information they need

EXPERIENCE MANAGER

  • Responds in real time to customer behavior
  • Automatic, omnichannel deployment

BUSINESS INTELLIGENCE REPORTER

  • Enables real-time insights into campaign performance
  • Provides a consolidated view of all channel KPIs

Let us start building HyperConnections™ for your brand.

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